Thank you for shopping with Silver Robin Designs. I hope you love your item/s. Jewelry is a fragile item, please handle and wear with care. Gemstones and other items such as glass and enamel can break if dropped on a hard surface.
I make my items by hand so expect some variation in items. I make every effort to take photos that accurately depict the item and color. Different monitors can show color differently. Sizes are given for most items, if in doubt please use a ruler to help visualize the item before purchase.
I want you to be happy with your purchase. I work very hard to make your jewelry and I want you to love it as much as I do!
Custom items are not returnable so please order carefully and ask any questions in advance of purchase
RETURNS & REFUNDS
We hope you’ll be thrilled with your purchase, but in the event you’re not, you are welcome to return it for a refund less any shipping Note CUSTOm items are NOT returnable
1) You must notify us at Jeannem@SilverRobinDesigns.com within 24 hours of receipt of your order of your intent to return your item(s)
2) You must ship your return back to us within 2 business days of receipt, no exceptions.
3) Item must be in new, unworn condition, with all original packaging.
4) Item must be shipped, prepaid, in the same or similar shipping material in which it was received .
We suggest you insure your return, as we cannot be responsible for damage incurred during transit or items lost in shipping. You are responsible for return shipping.
5) When we receive your items back in new and unworn condition, your account will be credited, less shipping. You are responsible for return shipping.
6) Jewelry returned with signs of wear will be returned to purchaser and no refund will be given.